November 21, 2023 16:47 PST
[Monitoring] Update: The issue causing some EMV/ POS card readers to freeze during processing has been resolved. You may use all EMV card readers without hesitation including the Vivopay 3300 and the Move 5000.
This fix also addresses issues with split tenders on the POS.
We anticipate a smooth, yet busy holiday weekend and have team members standing by if needed.
November 17, 2023 16:34 PST
[Identified] We have several fixes in development at the moment that will address the issues of some EMV/POS transactions hanging up and freezing during processing.
Some of these issues appear to be related to network problems such as network latency and slowness.
We suggest using the magtek swiper or using manual card entry.
Users can continue to use the VP 3300 and Move devices, but be advised they are both very sensitive to changes in network signal strength.
November 14, 2023 14:13 PST
[Identified] We are continuing to investigate payment issues related to the Move 5000 and VP 3300 devices. Some of these issues appear to be related to network problems such as network latency and slowness.
All of our resources are dedicated to resolving these payment processing problems, and in the meantime we suggest using the magtek swiper or using manual card entry.
Users can continue to use the VP 3300 and Move devices, but be advised they are both very sensitive to changes in network signal strength.
November 10, 2023 17:28 PST
[Identified] We are continuing to investigate payment issues related to the Move 5000 and VP 3300 devices. Some of these issues appear to be related to network problems such as network latency and slowness.
All of our resources are dedicated to resolving these payment processing problems, and in the meantime we suggest using the magtek swiper or using manual card entry.
Users can continue to use the VP 3300 and Move devices, but be advised they are both very sensitive to changes in network signal strength.
November 7, 2023 14:14 PST
[Identified] We are working on fixing issued related to collecting payment via the Move5000 and the VivoPay EMV terminal. An update is currently in development.
Until we can apply a fix we recommend processing POS orders manually or through a Magtek device.
November 2, 2023 17:03 PDT
[Investigating] We are receiving reports of an issue with the VivoPay 3300 and the Move/5000 where the terminal captures the payment but the POS does not show a completed order screen and the order is marked as Pending.
Until we can apply a fix we recommend processing POS orders manually or with a Magtek device.
