Active Incident

Updated 2 minutes ago

Trouble with Shipping Tracking Status UpdatesOperational

Incident Status

Operational

Components

Notifications

Locations

Australia, North America


June 16, 2021 16:45 PDT
[Identified] We are receiving reports from a few wineries with shipping tracking enabled that shipping progress updates are not being automatically updated in the Site Admin panel. This is also preventing the system 'Order Has Expected Delivery Date' email from sending. The WineDirect Development Team has identified this as related to AfterShip, the 3rd-party shipment tracking platform that we integrate with for tracking updates after the order is scanned for the first time by the carrier. We're sorry about the problem and we're working to bring back full functionality.

June 17, 2021 17:00 PDT
[Identified] Wanted to let you know that we are already working on a permanent solution and will update you as soon as it's live. Thank you for sticking with us through this.

June 18, 2021 11:29 PDT
[Monitoring] Good news! We fixed the issue that was preventing shipping progress updates automatically being added to orders in the admin panel. This should be resolved going forward and the team continues to monitor things for just a few more days to confirm.
Intermittent blank XML or invalid XML error returnedDegraded Performance

Incident Status

Degraded Performance

Components

Webservices

Locations

North America


April 13, 2021 17:22 PDT
[Investigating] If you encounter a blank XML or invalid XML error when calling Web Services, please retry your calls at later time. Clients who are calling the Orders Web Service are experiencing this error intermittently. We are anticipating completing an infrastructure improvement on April 15 that will enable us to more effectively troubleshoot and identify the root cause of this issue. We'll provide more information as soon as we're able. To those affected by this intermittent issue, we're truly sorry for the disruption.

April 16, 2021 16:27 PDT
[Investigating] The planned implementation of the infrastructure upgrade has been temporarily delayed after we identified an issue that would disrupt some 3rd-party applications that integrate to the WineDirect system through an older connection method. We are working with those users to implement and test the necessary change to avoid any disruption and now anticipate the upgrade being complete by the end of May 2021. Thank you again for your patience.

June 2, 2021 14:28 PDT
[Monitoring] We successfully completed the planned web service infrastructure upgrade and are planning to address this issue as part of our platform improvement roadmap. Thank you for your patience and understanding. Meanwhile, we recommend retrying your calls at later time if you encounter a blank XML or invalid XML error when calling Web Services.

Site Admin

Operational

POS

Operational

Hosted Websites

Operational

Payment Gateways / External Partners

Operational

Webservices

Degraded Performance

Reports

Operational

Notifications

Operational

Fulfillment Portal

Operational

Metrics

POS - Response Time

152.42ms




Siteadmin - Response Time

103.67ms




POS - Response Time

246.86ms




Siteadmin - Response Time

161.29ms




POS - Response Time

239.79ms




Siteadmin - Response Time

169.55ms




External Services

AWS EC2

AWS S3

Amazon Product

SendGrid