Reports of POS error with EMV terminal: "Amount Due must be zero"Degraded Performance

Incident Status

Degraded Performance

Components

POS

Locations

North America


September 30, 2023 12:59 PDT
[Monitoring] A fix has been applied that has addressed this issue. Testing and client feedback indicates this issue has been resolved. We will continue to monitor.

September 29, 2023 16:00 PDT
[Identified] We are planning on applying a fix either Saturday early morning or afternoon. Until the fix is applied we recommend clients do not use the EMV terminal.

September 29, 2023 14:58 PDT
[Investigating] We are continue to investigate an issue with EMV POS transactions showing the payment as unsuccessful but the amount being captured.

September 29, 2023 14:52 PDT
[Investigating] We have received multiple reports of an issue where the POS shows "Amount Due must be zero" error when using the EMV terminal. The Administration Panel shows "Successful: No" for these transactions in the Payments tab of an order, but the transaction seems to be going through intermittently.
Emails being blocked by service providersPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Site Admin, Notifications

Locations

North America


September 19, 2023 11:14 PDT
[Investigating] We are currently investigating an issue where email service providers are blocking or otherwise not receiving emails sent from WineDirect. Our engineers are attempting to identify the root cause and will keep the status updated with our findings.

Site Admin

Operational

POS

Degraded Performance

Hosted Websites

Operational

Integrations/External Partners

Operational

Webservices

Operational

Reports

Operational

Notifications

Partial Service Disruption

Fulfillment Portal

Operational

Scheduled Maintenance

Planned Maintenance September 2023Planned Maintenance

Schedule

September 14, 2023 02:00 - September 28, 2023 05:00 PDT

Components

Site Admin, POS, Hosted Websites, Integrations/External Partners, Webservices, Reports, Notifications, Fulfillment Portal

Locations

Australia, Authorize.net, WorldPay, USAePay, North America, ShipCompliant, Tock, BriteVerify (List Clean tool), Customer Profile

Description

As part of WineDirect's ongoing commitment to performance, we are planning scheduled maintenance on all of our systems on: Thursday, September 14th - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST Thursday, September 21st - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST Thursday, September 28th - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST During this time SiteAdmin, POS and websites could be intermittently slow and you may experience degraded performance. We will be conducting these updates during the night to minimize disruption
ANWD - Planned MaintenancePlanned Maintenance

Schedule

September 22, 2023 20:30 - 21:30 PDT

Components

Site Admin

Locations

North America

Description

We are planning to perform some updates to the ANWD infrastructure that should last between 10-15 minutes. At this time, users may experience service instability.

Metrics

POS - Response Time

211.14ms




Siteadmin - Response Time

12.02ms




POS - Response Time

270.86ms




Siteadmin - Response Time

28.34ms




POS - Response Time

314.17ms




Siteadmin - Response Time

27.28ms




External Services

AWS EC2

AWS S3

Amazon Product

SendGrid