[Monitoring] A fix has been applied that has addressed this issue. Testing and client feedback indicates this issue has been resolved. We will continue to monitor.
September 29, 2023 16:00 PDT
[Identified] We are planning on applying a fix either Saturday early morning or afternoon. Until the fix is applied we recommend clients do not use the EMV terminal.
September 29, 2023 14:58 PDT
[Investigating] We are continue to investigate an issue with EMV POS transactions showing the payment as unsuccessful but the amount being captured.
September 29, 2023 14:52 PDT
[Investigating] We have received multiple reports of an issue where the POS shows "Amount Due must be zero" error when using the EMV terminal. The Administration Panel shows "Successful: No" for these transactions in the Payments tab of an order, but the transaction seems to be going through intermittently.
[Investigating] We are currently investigating an issue where email service providers are blocking or otherwise not receiving emails sent from WineDirect. Our engineers are attempting to identify the root cause and will keep the status updated with our findings.
As part of WineDirect's ongoing commitment to performance, we are planning scheduled maintenance on all of our systems on:
Thursday, September 14th - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST
Thursday, September 21st - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST
Thursday, September 28th - 2:00 AM to 5:00 AM PDT / 6:30 PM to 9:30 PM ACST
During this time SiteAdmin, POS and websites could be intermittently slow and you may experience degraded performance. We will be conducting these updates during the night to minimize disruption