Incident Status

Operational

Components

POS

Locations

North America



February 15, 2024 16:14 PST
[Identified] If you have a VP3300 or Move/5000 devices, please refrain from making the following changes to the device. If you tap Device Settings in the POS app and select a VP300 from the device dropdown and tap "Edit EMV Terminal" please do not select "Enable Receipt Printer." If you tap Device Settings in the POS app and select a Move500 from the device dropdown and tap "Edit EMV Terminal" please do not set the custom tip amounts from this menu. If you need to make these changes to your device, please reach out to WineDirect Payments. We are looking at resolving this issue ASAP

Incident Status

Operational

Components

POS

Locations

North America



February 13, 2024 09:52 PST
[Identified] We have identified an issue with the Move 5000 where if the a update is pushed manually by WineDirect Payments team, the screen will show a "Sorry - This Lane is closed" error message. This does not affect the functionality of the device and a small set of clients are affected. We are in contact with the vendor regarding this issue and expect a resolution to this bug soon.

Site Admin

Operational

POS

Operational

Hosted Websites

Operational

Integrations/External Partners

Operational

Webservices

Operational

Reports

Operational

Notifications

Operational

Fulfillment Portal

Operational

POS - Response Time

114.06ms




Siteadmin - Response Time

148.02ms




POS - Response Time

222.14ms




Siteadmin - Response Time

175.00ms




POS - Response Time

228.80ms




Siteadmin - Response Time

220.83ms




External Services

Amazon Product