Active Incident

Updated a minute ago

Incident Status

Degraded Performance

Components

Webservices

Locations

North America



April 13, 2021 17:22 PDT
[Investigating] If you encounter a blank XML or invalid XML error when calling Web Services, please retry your calls at later time. Clients who are calling the Orders Web Service are experiencing this error intermittently. We are completing an infrastructure improvement on April 15 that will enable us to more effectively troubleshoot and identify the root cause of this issue. We'll provide more information as soon as we're able. To those affected by this intermittent issue, we're truly sorry for the disruption.

Incident Status

Operational

Components

Site Admin, Payment Gateways / External Partners

Locations

North America, USAePay



March 23, 2021 16:16 PDT
[Investigating] The Credit Card Updater service has been experiencing problems since since February 11, 2021 and first identified on March 23. Eligible cards on file for club members (active and on hold clubs) have not being updated since then for WineDirect Payments customers. Credit Card Updater checks credit cards on file for club members on a 40 day interval based on when the last check was performed on the card and updates the account if new card information is available. The WineDirect development Team is working with USAePay, our integrated gateway partner, to resolve this issue. An update will be provided as soon as we identify the issue. Thanks for your patience and we hope to share some more positive news soon.

April 6, 2021 16:54 PDT
[Investigating] Unfortunately, nothing new to share just yet. USAePay is investigating this issue on a prioritized basis. We'll let you know as soon as we get more information from them.

April 9, 2021 12:27 PDT
[Monitoring] Nothing further to share from USAePay. We are awaiting the results of their investigation into this ongoing disruption and will directly share any update we receive.

April 13, 2021 17:26 PDT
[Investigating] We're still jointly investigating with USAePay delays and problems with the credit card updater service. Your continued patience is appreciated.

April 14, 2021 16:30 PDT
[Identified] We have identified an issue that was preventing the credit card updater process from successfully running. The team is working on a fix and we anticipate it will go into effect tomorrow –at that point we’ll be able to confirm if this issue is fully resolved. Thanks for holding tight.

April 15, 2021 08:59 PDT
[Monitoring] Fixes to the credit card updater process were applied this morning and updates are now starting to be applied to accounts for which new card information is available. This catchup update process is still ongoing and some users may still see a delay before all accounts are updated. We are continuing to monitor and will marked this issue as resolved once we have confirmed the latest batch of available updates has been applied to all accounts.

Site Admin

Operational

POS

Operational

Hosted Websites

Operational

Payment Gateways / External Partners

Operational

Webservices

Operational

Reports

Operational

Notifications

Operational

Fulfillment Portal

Operational

POS - Response Time

131.43ms




Siteadmin - Response Time

174.41ms




POS - Response Time

234.57ms




Siteadmin - Response Time

190.86ms




POS - Response Time

226.14ms




Siteadmin - Response Time

182.08ms




External Services

Amazon Product