Active Incident

Updated 5 minutes ago

Incident Status

Operational

Components

Notifications

Locations

North America



November 11, 2020 11:24 PST
[Investigating] Current reports of redundant “Order Has Shipped” notification emails seem localized to some UPS shipping labels generated using the Easy Ship tool (United States Only). While we don’t have an ETA for resolution, we are actively investigating and will provide updates as they become available, including a status report prior to the weekend.

November 18, 2020 11:54 PST
[Monitoring] Users who had turned off (deactivated) the Easy Ship UPS tool can now re-activate. Changes have been made to the tool’s sync with UPS intended to prevent additional incidents of multiple shipment email notifications being sent to customers. We are monitoring for up to 2 weeks from this update to confirm that this issue has been fully resolved. Please create a support ticket if you encounter a similar issue.

Incident Status

Degraded Performance

Components

Webservices

Locations

North America



November 11, 2020 11:09 PST
[Investigating] If you encounter a ‘ClassCastException’ or ‘IllegalArgumentException’ error message when calling the Orders Web Service, wait 5 minutes before retrying We have implemented improved monitoring, error logging and server restarts when our systems detect the issue which can take up to 5mins to clear. Clients who are calling the Orders Web Service are experiencing error messages up to twice a day preventing their applications from retrieving Order information from WineDirect platform. By automatically reseting the WineDirect Web Servers we are clearing the issue and your applications can continue calling the Orders Web Service. We are continuing to investigate the root cause of this intermittent issue. We appreciate your patience as we work through this complex issue and we will provide an update on Friday, November 20, 2020 as we investigate Web Services configuration settings.

November 20, 2020 13:13 PST
[Investigating] If you encounter a ‘ClassCastException’ or ‘IllegalArgumentException’ error message when calling the Orders Web Service, wait 5 minutes before retrying We have implemented improved monitoring, error logging and server restarts when our systems detect the issue which can take up to 5 minutes to clear. Clients who are calling the Orders Web Service are experiencing error messages up to twice a day preventing their applications from retrieving Order information from WineDirect platform. By automatically reseting the WineDirect Web Servers we are clearing the issue and your applications can continue calling the Orders Web Service. Since our last update, we have identified a specific error that may point to the root cause and have a plan in place to identify the pattern, understand the problem and propose a solution. We appreciate your patience as we work through this complex issue and we will provide an update Friday, November 27, 2020.

Scheduled Maintenance

Schedule

November 25, 2020 05:00 - 05:30 PST

Components

Siteadmin

Locations

North America

Description

The deployment on Wednesday will take longer than usual, so the WineDirect platform will be available by 5:30am PT instead of 5am. Thank you in advance for your patience as we continue to work on bringing you the best winery DTC e-commerce experience

Siteadmin

Operational

POS

Operational

Hosted Websites

Operational

Payment Gateways / External Partners

Operational

Webservices

Degraded Performance

Reports

Operational

Notifications

Operational

Fulfillment Portal

Operational

POS - Response Time

105.99ms




Siteadmin - Response Time

340.96ms




POS - Response Time

188.14ms




Siteadmin - Response Time

223.71ms




POS - Response Time

190.97ms




Siteadmin - Response Time

275.69ms




External Services

Amazon Product