Site Admin, Hosted Websites
December 11, 2020 17:02 PST
[Investigating] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs.
Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed by the user when setting the bundles up.
The other scenario is some SKUs will duplicate outside of the bundle being actively being edited. We have identified a specific error related to SKUs imported into the system that we believe indicate the underlying cause of this issue. Debugging is ongoing and we have a plan in place to confirm the pattern of the issue, fully understand the problem and identify a solution.
We appreciate your patience as we work through this complex and intermittent issue. We have prioritized this as the top issue for our team to solve and we will provide a further update on or before Friday, December 18, 2020.
December 18, 2020 18:42 PST
[Investigating] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs.
Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed when setting the bundles up.
We have identified a specific error related to SKUs imported into the system that we believe indicate the underlying cause of this issue. Debugging is ongoing and we have a plan in place to confirm the pattern of the issue, fully understand the problem and identify a solution.
We appreciate your patience as we work through this complex and intermittent issue. We have prioritized this as a top issue for our team to fix.
January 18, 2021 15:38 PST
[Identified] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs.
Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed when setting the bundles up.
We have identified changes to the system needed to prevent this scenario and will make the changes lives as soon as we have completed development and testing.
Our anticipated date for this fix to go live Tuesday, February 16. After that we will continue to monitor for any additional reports to validate that this issue has been fully resolved.
