Active Incident

Updated a few seconds ago

POS printers printing out long receipt with error codesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

POS

Locations

Australia, North America


April 3, 2020 13:15 PDT
[Investigating] We currently have some users who when printing a receipt from the POS are experiencing long print outs with an error code. We are investigating the cause of this. The work around is printing a receipt from the admin panel or going to the order in the POS to email the receipt to a customer. Please allow for some additional investigation time as many WineDirect employees are working from home due to COVID-19 and we will need to requisition hardware in order to troubleshoot.
Reports freezing infrequently for some customers Operational

Incident Status

Operational

Components

Reports

Locations

North America


March 31, 2020 09:28 PDT
[Investigating] We are investigating an error where Reports sometimes freeze every few days for some customers. We are troubleshooting this issue and moving Reports to our new infrastructure .

March 31, 2020 12:41 PDT
[Investigating] This issue occurred once on Saturday and then again Tuesday evening. Continuing to investigate the root cause and planning to move to the new infrastructure over the next 2-3 weeks

April 2, 2020 16:43 PDT
[Identified] Identified an authentication issue and working to resolve

Scheduled Maintenance

COVID-19 UpdatePlanned Maintenance

Schedule

March 18, 2020 16:48 - March 31, 2020 17:00 PDT

Components

Siteadmin, POS, Hosted Websites, Payment Gateways / External Partners, Webservices, Reports, Fulfillment Portal

Locations

Australia, North America, Authorize.net, WorldPay, USAePay, ShipCompliant

Description

WineDirect Fulfillment, Ecommerce, and Marketplace remain fully operational. For more information, please visit https://info.winedirect.com/covid-19 for WineDirect related updates.

Siteadmin

Operational

POS

Operational

Hosted Websites

Operational

Payment Gateways / External Partners

Operational

Webservices

Operational

Reports

Operational

Fulfillment Portal

Operational

Metrics

POS - Response Time

115.37ms




Siteadmin - Response Time

210.92ms




POS - Response Time

152.14ms




Siteadmin - Response Time

213.71ms




POS - Response Time

198.93ms




Siteadmin - Response Time

186.66ms




External Services

AWS EC2

AWS S3

Amazon Product

SendGrid