Active Incident

Updated 6 minutes ago

Incident Status

Operational

Components

Site Admin

Locations

North America



February 18, 2021 14:35 PST
[Investigating] The List Builder tool has been experiencing problems since Monday, January 15th. Some users in North America are intermittently not able to generate any lists in List Builder. This issue only affects the List Builder function and emails can still be sent to the desired List. If you encounter this issue, please retry at a later time. The WineDirect Development Team is working to investigate and resolve this issue. An update will be provided as soon as we identify the issue.

February 25, 2021 17:15 PST
[Monitoring] We have resolved the issue impacting List Builder functionality and users should no longer be encountering an error when generating a list. We're continuing to investigate the root cause of this issue to ensure that it doesn’t happen in the future. We truly thank you for your patience and we're sorry for any inconvenience that this may have caused.

Incident Status

Degraded Performance

Components

Site Admin, Hosted Websites

Locations

North America



December 11, 2020 17:02 PST
[Investigating] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs. Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed by the user when setting the bundles up. The other scenario is some SKUs will duplicate outside of the bundle being actively being edited. We have identified a specific error related to SKUs imported into the system that we believe indicate the underlying cause of this issue. Debugging is ongoing and we have a plan in place to confirm the pattern of the issue, fully understand the problem and identify a solution. We appreciate your patience as we work through this complex and intermittent issue. We have prioritized this as the top issue for our team to solve and we will provide a further update on or before Friday, December 18, 2020.

December 18, 2020 18:42 PST
[Investigating] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs. Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed when setting the bundles up. We have identified a specific error related to SKUs imported into the system that we believe indicate the underlying cause of this issue. Debugging is ongoing and we have a plan in place to confirm the pattern of the issue, fully understand the problem and identify a solution. We appreciate your patience as we work through this complex and intermittent issue. We have prioritized this as a top issue for our team to fix.

January 18, 2021 15:38 PST
[Identified] If you identify duplicate SKUs within a specific product bundle it’s recommended to immediately delete all SKUs in that particular version/experience of Products and re-add the original SKUs. Some clients have reported that products within a bundle will duplicate multiple times. One scenario that is known to create duplicate entries is multiple presses of the ‘Save Changes’ button when adding items to the bundle. These extra SKUs will be visible and can be immediately removed when setting the bundles up. We have identified changes to the system needed to prevent this scenario and will make the changes lives as soon as we have completed development and testing. Our anticipated date for this fix to go live Tuesday, February 16. After that we will continue to monitor for any additional reports to validate that this issue has been fully resolved.

Site Admin

Operational

POS

Operational

Hosted Websites

Degraded Performance

Payment Gateways / External Partners

Operational

Webservices

Operational

Reports

Operational

Notifications

Operational

Fulfillment Portal

Operational

POS - Response Time

121.30ms




Siteadmin - Response Time

165.43ms




POS - Response Time

191.57ms




Siteadmin - Response Time

168.63ms




POS - Response Time

183.72ms




Siteadmin - Response Time

159.51ms




External Services

Amazon Product