November 11, 2020 11:09 PST
[Investigating] If you encounter a ‘ClassCastException’ or ‘IllegalArgumentException’ error message when calling the Orders Web Service, wait 5 minutes before retrying
We have implemented improved monitoring, error logging and server restarts when our systems detect the issue which can take up to 5mins to clear.
Clients who are calling the Orders Web Service are experiencing error messages up to twice a day preventing their applications from retrieving Order information from WineDirect platform. By automatically reseting the WineDirect Web Servers we are clearing the issue and your applications can continue calling the Orders Web Service.
We are continuing to investigate the root cause of this intermittent issue. We appreciate your patience as we work through this complex issue and we will provide an update on Friday, November 20, 2020 as we investigate Web Services configuration settings.
November 20, 2020 13:13 PST
[Investigating] If you encounter a ‘ClassCastException’ or ‘IllegalArgumentException’ error message when calling the Orders Web Service, wait 5 minutes before retrying
We have implemented improved monitoring, error logging and server restarts when our systems detect the issue which can take up to 5 minutes to clear.
Clients who are calling the Orders Web Service are experiencing error messages up to twice a day preventing their applications from retrieving Order information from WineDirect platform. By automatically reseting the WineDirect Web Servers we are clearing the issue and your applications can continue calling the Orders Web Service.
Since our last update, we have identified a specific error that may point to the root cause and have a plan in place to identify the pattern, understand the problem and propose a solution. We appreciate your patience as we work through this complex issue and we will provide an update Friday, November 27, 2020.
